Supervisor’s Influence on the Client Experience

A positive and differentiated client experience is paramount to an organization’s success and growth. Supervisors must understand their role in creating and sustaining standards of excellence in their business operation.

To effectively influence clients, supervisors must motivate employees while measuring service levels.

Participants in this course will critique their personal style of delivering service. They will emerge trained in effective communication techniques that further help organization to not only meet client expectations, but to exceed them.